Privacy Statement

Our Privacy Statement

Friday, 22 November 2013 11:59
Effective Date:  November 1, 2013



Boston Home Infusion, Inc. believes that the information we gather about you is of a very private nature and we are dedicated to keeping this information confidential. We are required by law to protect the privacy of Protected Health Information (PHI), to provide individuals with notice of its legal duties and privacy practices with respect to PHI, and to notify affected individuals following a breach of unsecured PHI.  PHI is information that identifies you or could be used to identify you, and relates to your past, present or future physical or mental health condition(s) or the provision of past, present, or future healthcare services (including payment for those services).

Boston Home Infusion, Inc. is legally required to follow the practices described in this Notice.  We reserve the right to change our privacy practices at any time. We will update this Notice in the event any important policy change goes into effect.  A current copy of our Notice is posted on our website ( and prominently displayed at 110 Stergis Way, Dedham, MA.  If you have any comments or questions about our privacy practices or this Notice, you may contact our Privacy Officer at the address below or call 1.800.364.3306.

Use and Disclosure of PHI

Boston Home Infusion, Inc. may use or disclose your PHI without your authorization for the following reasons:
  • Services:  We may collect and share appropriate information about you to document the medical necessity of the equipment, supplies or services we are providing. Examples include diagnosis, prescription, referral and physician or health care provider information.

  •  Payment:  We may share appropriate information about you to bill and collect payment for the health care we provide, including insurance companies and third parties, which includes family members or other financially responsible parties of which you have informed us. Examples include insurance coverage and eligibility verification.  We may also release appropriate information about you to family or friends that are helping you with financial responsibilities incurred while receiving equipment, supplies or services from us.
  • Business operationsWe may use and disclose information to monitor and operate our business. Examples include satisfaction surveys, health care outcomes and utilization reporting, accreditation bodies, reports provided to any federal, state or local authority (as required by law), or to remind you of equipment, supplies or service needs.
  • As required by lawWe may use and disclose information when required by law, including in response to a court or administrative order, subpoena, discovery request, warrant, summons or other lawful process.  We may also disclose PHI to law enforcement personnel or similar persons to avoid a serious threat to the health or safety of a person or the public.

  • Workers’ Compensation:  We may release health information for workers’ compensation or similar programs.

  •  Business AssociatesWe may disclose Health Information to our business associates that perform functions on our behalf or provide us with services if the information is necessary for such functions or services.  For example, we may use another company to perform billing services on our behalf.  All of our business associates are obligated to protect the privacy of your information and are not allowed to use or disclose any information other than as specified in our contract.
Uses or disclosures of PHI that are not covered by this Notice or applicable laws will be made only with your written authorization.  You may revoke your permission at any time by writing to our Privacy Officer at the address below.  Once you revoke your permission, we will stop using or disclosing such information for the reasons covered by your written authorization.  However, we cannot take back any disclosures made with your permission.  We will not disclose your PHI for marketing purposes, nor will we make any disclosures that constitute a sale of your PHI.  We will retain our records of the care provided to you as required by law.

Your Rights

Although your medical information is the property of Boston Home Infusion, Inc., you have certain rights regarding your PHI, including the following. 

Inspect and copy: You have a right to inspect and copy health information that may be used to make decisions about your care or payment for your care.  This includes medical and billing records.  We have up to 30 days to make your protected health information available to you and we may charge you a reasonable fee for the costs of copying, mailing or other supplies associated with your request.  We may not charge you a fee if you need the information for a claim for benefits under the Social Security Act or any other state of federal needs-based benefit program.  We may deny your request in certain limited circumstances.  If we do deny your request, you have the right to have the denial reviewed by a licensed healthcare professional who was not directly involved in the denial of your request, and we will comply with the outcome of the review.

Breach notification:  You have the right to be notified upon a breach of any of your unsecured PHI.

Amendments:  If you feel that Boston Home Infusion, Inc. has incorrect or incomplete information, you may ask us to amend the information.  You have the right to request an amendment for as long as the information is kept by or for our office. 

Accounting of disclosuresYou have the right to request a list of certain disclosures we made of health information for purposes other than services, payment and health care operations or for which you provided written authorization.

RestrictionsYou have the right to request a restriction or limitation on the health information we use or disclose for treatment, payment, or health care operations.  You also have the right to request a limit on the health information we disclose to someone involved in your care or the payment for your care, like a family member or friend.  For example, you could ask that we not share information about a particular diagnosis or treatment with your spouse.  We arenot required to agree to your request unless you are asking us to restrict the use and disclosure of your protected health information to a health plan for payment or health care operation purposes and such information you wish to restrict pertains solely to a health care item or service for which you have paid us “out-of-pocket” in full.  If we agree, we will comply with your request unless the information is needed to provide you with emergency treatment.

Confidential Communications:  You have the right to request that we communicate with you about medical matters in a certain way or at a certain location.  For example, you can ask that we only contact you by mail or at work. Your request must specify how or where you wish to be contacted.  We will accommodate reasonable requests.

Paper Copy of This Notice:  You have the right to a paper copy of this notice.  You may ask us to give you a copy of this notice at any time.  Even if you have agreed to receive this notice electronically, you are still entitled to a paper copy of this notice. 

All requests must be submitted in writing to our Privacy Officer at the address below.  Your request must be specific and be signed by you or an authorized representative.


If you believe your privacy rights have been violated, you may file a complaint with our office or with the Secretary of the Department of Health and Human Services.  To file a complaint with our office, contact Patricia Franklin, Privacy Officer.  All complaints must be made in writing.  You will not be penalized for filing a complaint.  Complaints may be filed with us at the address below: 

Patricia Franklin, Privacy Officer
110 Stergis Way           
Dedham, MA  02026

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About Us

Independently Owned & Operated by Clinicians.  Caring for Our Patients for Over 20 Years.


Joint Commission on Accreditation of Healthcare OrganizationsBoston Home Infusion is accredited by the Joint Commission on Accreditation of Healthcare Organizations.